Instructions for Subscription and Quota Usage

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In order to facilitate everyone to quickly understand the rules related to subscription, refund and quota, the frequently asked questions are organized as follows:

1. Cancel subscription

Click "Cancel Subscription" of the current plan on the console and confirm, then you can cancel the automatic renewal.

  • Membership benefits will continue to be effective until the end of the current period
  • No automatic renewal after expiration

2. Change subscription

If you need to upgrade, downgrade or switch cycles, you can operate through "Change Subscription".

  • The remaining unused quota in the current cycle (including additional purchase quota) can be automatically transferred to the new subscription

3. Add quota purchase

Users who have signed up for Lite/Pro/Max membership can purchase credits in Dashboard → Subscription Plan → Additional Purchase Credits.

  • Credit will be credited immediately after purchase
  • After top-up, the membership period will not change

Specific scenario description:

Example: You activate lite membership on July 1st:

  • The remaining balance in your account will automatically expire on August 1;
  • If you allow automatic renewal when you sign up for membership, automatic deductions may occur on August 1st;
  • If you top up an additional $10 on July 10, the membership level will not change, and the remaining balance will still expire on August 1. Additional balance will not change the membership calculation period;
  • If you still have a membership balance of US$5 on July 25th and decide to upgrade to the pro level, you need to pay the pro level US$20. The membership validity period will be automatically updated to August 25th. The remaining US$5 balance will be automatically carried forward, and your upgraded balance will be US$25;
  • If you decide to cancel your membership on July 25, the remaining balance can still be used until August 1, and there will be no automatic renewal.

If you encounter problems with recharging, subscribing or unsubscribing, please provide account information and relevant screenshots. Send the email to team@soloent.ai and we will handle it as soon as possible.

Thank you for your support of SoloEnt!

Instructions for Subscription and Quota Usage - SoloEnt