Payment FAQs Guide
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Hello everyone, Regarding several situations that may be encountered in the payment process of the international version of SoloEnt, we have compiled an explanation to facilitate quick reference and handling.
Accessing the Dashboard
After completing the login, you can check your membership plan, allowance, and usage in the personal dashboard of the website. Here, you can subscribe to a membership, change your membership plan, make additional top-ups, cancel plans, etc.
Please note: Important reminders related to membership, including that the current month's usage will not roll over and that top-ups will not extend the membership period, will be prompted during the payment process. Please be sure to pay attention.
Frequently Asked Questions
Payment Declined
Check if the card information is correct and whether the card supports international transactions. Some bank cards may not support USD payments, please contact the bank for authorization and try again.
If you are declined when using the Link quick service provided by Stripe, you can try re-entering the card information, especially the CVC verification code, and try again.
Payment Successful but Subscription Not Activated
Wait a few minutes and refresh the dashboard. If the plan is still not updated, please contact customer service with the payment confirmation email.
Duplicate Charges
If you find multiple charges in the same cycle, please contact customer service immediately with the transaction ID.
Unable to Open the Checkout Page
Try changing the browser or turning off browser extensions that may block third-party scripts.
Customer Support
If you have billing questions, payment inquiries, or account issues, please contact the SoloEnt team:
📧 team@soloent.ai
When contacting, please provide:
- Your account email
- Description of the problem
- Payment confirmation number or transaction ID (if any)
Tip: Joining the official QQ channel or official QQ group: 769912809 can get a faster team response.